There are several options that marketers should consider to leverage Google’s power to build an audience. With that in mind here are five FREE (!!!) Google tools to build your brand’s audience and connect with customers.

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 1. Google Trends / Shopping Insights / Keyword Planner

For strategically minded digital and traditional marketers, there’s no replacement for quality data on which to inform your decisions. The degree of assistance gained from these tools is dependent on whether the terms have significant search volumes. Three tools from Google that can help are Google Trends, Shopping Insights and if you’re an AdWords advertiser Google Keyword Planner.   These tools supply keyword search volumes, trends, level of competition, and a range one might expect on a cost per click basis if you’re an AdWords advertiser. We typically use all three tools to develop insights about which keywords to target.  Have keyword phases in mind? Start with Google Trends and assess if the term is rising or falling in favor. Next you might want to look at which geographies are looking for your product or service in Shopping Insights. Note: Shopping Insights is in beta and might not have data on all keywords you’re interested in researching. For AdWords advertisers, add your list of keywords into Keyword Planner to get trend and cost data estimates. Use the data provided to inform your SEO research and content marketing strategy. Bonus: the tools also segment data by device and geography.

2. Google Search Console

One of Google’s most insightful tools is Search Console. This free service from Google allows you to monitor the health of your website and performance in Google search results. Search Console provides reports, tools and resources for website and mobile app owners to better understand what is influencing how URLs rank. Search Console is one of the vehicles through which Google reports on actual keyword queries. Data includes website URLs that show up in search results, average position, clicks and organic click through rate (CTR). In addition to search user behavior Search Console also provides invaluable perspective on website infrastructure issues. The tool is easily navigated to review performance of how your website is presented in search. Additional monitoring of search traffic, analytics, inbound links, mobile visibility, index status, crawl errors and security issues. Data from Search Console can easily be integrated into your Google Analytics account providing another perspective on your website’s performance in organic search results. Though some may be scared off by the technical nature of what Search Console reports on, these data points are among the most important to improve website visibility. Marketers should incorporate at least a monthly review of Search Console data to spot trends and issues before they impact your site’s ability to rank well for targeted keyword phrases.

3. Google My Business

Google My Business is a free service that presents your businesses’ information in the upper right corner of search results. You’ve seen these before and they’re more important than you might expect. According to a 2016 study by Access Development, 93.2% of consumers patronize local merchants within a 20 minute drive or 20 miles from their home. The study also confirmed consumers will typically travel no more than 10 minutes from home for weekly purchases. If your business relies on retail foot traffic, you simply must take the time to optimize your local business listings. Even if your business doesn’t have a retail location an information-rich profile provides data about your business. Google uses this to present your business in search results where relevant.  

A company’s Google My Business listing includes basic information like address, hours, phone number and website so you can be found. Beyond basic contact information businesses can post menus, photos of products, interiors/exteriors, team members and more. Some newer features now allow businesses to post information about upcoming events, product news, even blog posts which help drive traffic to your website making it a tool for B2B as well.  To make the most of your listing claim it and add more information to complete your profile. Use keywords strategically to signal to Google and search users what your business offers. If you have more than one location be sure to add them all. Be consistent in the information provided and be unique where it makes sense such as with photos.

Note: There’s nothing more frustrating when an account is claimed by someone using a personal email address and they leave the company. Use an email that management controls and that you’ll have long term access to.  

4. Google Analytics

In short, Google Analytics (“GA”) is the glue that holds much if not all your digital marketing together. If you have a website you need to implement GA. This FREE powerful and indispensable tool enables website managers to see what visitors do when they visit your site. Did they spend a lot of time on the site? Did they look at key pages? Were contact requests made or products purchases? Technically GA alone doesn’t improve your marketing. It’s power is in revealing which efforts are paying off and which aren’t. Which is the better vehicle to reach interested visitors; AdWords or social media? It’s then up to you to use the insights from reports to make adjustments. In today’s world of digital marketing if you’re not using data to make program improvements or inform budgeting, you’re not marketing. The data your campaigns and programs generate are among your most valuable assets. Turning data into insights that reveals new opportunities or potential threats is foundation of modern marketing. As technology advances so are the tools. Google Analytics has few peers when considering the value provided for a free tool. And it’s not just for tracking efforts on Google. The motivated marketer can track almost any channel used to connect with customers including social media, display ads, email, SEO (integrated with Google Search Console), YouTube and more. We could write a book on Google Analytics and in fact several have been written. What we’d like to share with you are three basic steps to starting to get the more out of GA. The vast majority of GA implementations we see only apply the code but don’t begin to leverage its power. To help we recommend the following steps:

  1. Set up filters to improve data quality. Those Russian bots aren’t going to buy so why let them pollute your data? If your customers are realistically only in the US or Canada, then filter out traffic from other regions. Learn more here.
  2. There’s a reason you have a website for your business; to promote what you do to visitors. Therefore there are elements of your site which indicate a visitor is interested. Identify these high value actions and count each time one happens as a goal. Gain more insights by applying a value to the goal. Now we’re starting to talk marketing analytics! Learn more about goals.
  3. Data doesn’t become an insight unless it’s used. To encourage use of analytics in your decision processes set up performance dashboards and reports in Google Analytics. These can be accessed within GA or set up alerts and reports to share what’s working with your team. Learn more about dashboard reports.

5. YouTube

After Google.com, YouTube is the 2nd most popular search engine with over 3 billion searches each month. The platform still is the world’s repository for cat videos and stupid pranks, but in recent years it’s been embraced by the business world to tell stories in video form for products and services. As the saying goes; a picture is worth a thousand words. The resources needed to develop and create a professional looking video are no longer a barrier. Have a good smartphone? Well you’ve got a video camera capable of creating YouTube quality content. Most computers now come with basic video editing software and YouTube itself has numerous ways to create great video content. As with the inclusion of Google Analytics in our list YouTube also could have a book written about it (and there many!). Here’s the thing: don’t be intimidated. For years we’ve been conditioned that video production is the realm of the professionals and it’s expensive – hogwash! A degree of skill is needed to conceive a story, shoot and edit the video. Yet the barriers to doing so inexpensively with a professional end product is seems to be lessening by the day. To borrow a phrase from Nike: just do it! Start with your phone’s camera and use free video editing software and experiment! While we are suggesting you jump in and start producing content it’s good to start with a plan in mind. Think of YouTube as your brand’s own TV channel ready to tell your story to anyone, anywhere, anytime. Here are a couple of tips to get you going but be curious and do your research. Look at what other top YouTube creators are doing see how their techniques can be applied to your brand and business strategy.

  1. Develop a cool and on-brand home page to introduce your channel to visitors.
  2. Write keyword-rich titles, descriptions and tags for videos and your About page.
  3. Create a trailer video to introduce visitors to your YouTube page. Keep it to about 1-2 minutes.
  4. Assemble Playlist to organize similar content in a series.
  5. Add Featured Channels to develop associations with other similar or influential channels.

This is only a brief sample to get you thinking about integrating YouTube into your marketing strategy. With YouTube the limits truly are only those you place on yourself. Go forth and create, analyze and optimize with these tools to build a better brand in the digital world!

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Eric Layland

Author Eric Layland

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